Once we receive the preliminary questionnaire and the uploaded photos, the analysis will be completed within 72 hours. You will receive the results via email.

We will have multiple stylists review your questionnaire and photos, combining their analyses. If the photos are not sufficient for analysis, we will contact you to provide additional photos to ensure accuracy.

We provide services worldwide exclusively online. However, if you have any questions after receiving the results, you can email (contact@theintrovertimage.com) or message us.

Yes. Our analyses are conducted by professional stylists. We use AI programs to enhance the process and provide example photos, ensuring the best results for our customers.

After payment, you will receive an email from us containing the payment confirmation and a preliminary questionnaire link. (Please check your junk mail folder.) If you didn't receive the email, please contact us via email (contact@theintrovertimage.com) or chat.

If you want to change the service, please contact us via email (contact@theintrovertimage.com) or chat. However, once you have summited the preliminary questionnaire, it will not be changed.

You can log in to your account to cancel the current service within 7days. Once you have summited the preliminary questionnaire, it will not be refunded.

Please contact us at email (contact@theintrovertimage.com) or message via chat service.

You can pay via credit card, PayPal, Apple Pay, Google Pay, or Bank QR Pay. If you have any payment problems, please contact us via email (contact@theintrovertimage.com) or message the chat service.

Once you cancel the service, the amount will be refunded within 3 days to 2 weeks, depending on the bank or card company’s process. However, once you have submitted the preliminary questionnaire, it will not be refunded.

please contact us via email (contact@theimageintrovertimage.com) or chat. Our Customer Service team will get back to you as soon as possible.